|
Order Processing
|
|
Quality Indices
|
2009
|
2010
|
2011
|
|
Orders Processed Same Day
|
99.9%
|
99.9%
|
99.9%
|
|
Picking Accuracy
|
99.6%
|
99.7%
|
99.7%
|
|
Clerical Accuracy
|
99.9%
|
99.9%
|
99.9%
|
|
|
|
|
|
|
Administrative Support
|
|
Quality Indices
|
2009
|
2010
|
2011
|
|
Billing Accuracy
|
99.9%
|
99.9%
|
99.9%
|
|
Physical Inventory Accuracy *
|
99.9%
|
99.9%
|
99.9%
|
|
* Within customer established tolerances
|
|
|
|
|
|
|
Claims
|
|
Quality Indices
|
2009
|
2010
|
2011
|
|
Claims Free Shipments
|
99.9%
|
99.9%
|
99.9%
|
|
Claims Free Revenue
|
99.9%
|
99.9%
|
99.9%
|
|
|
|
|
|
|
Safety
|
|
Quality Indices
|
2009
|
2010
|
2011
|
|
Average Hours Worked Between OSHA Lost Time Injuries*
|
35,724
|
73,700
|
137,434
|
|
Hazardous Materials Incidents
|
0
|
0
|
0
|
|
|
|
|
|
|
* All injuries are recorded (no matter how minor). All are evaluated for corrective
action.
|